Item Number: SATRDE Cust Serv
CEU: 0
Contact Hours: 16
Instructor: Clay Phillips
The Customer Service Training is a comprehensive 2-day workshop designed to equip customer service professionals with the critical soft skills needed to deliver outstanding customer experiences. With a focus on strategic communication, effective listening, and personal/professional accountability, this workshop provides participants with the tools to handle customer interactions with confidence, empathy, and professionalism. Through interactive exercises and real-world role-playing, participants will gain practical experience in using these skills to resolve issues, build rapport, and foster long-term customer relationships.
Benefits of Customer Service 2-Day Workshop:
• Improved Communication Skills: Learn how to communicate effectively with diverse customers, tailoring messages for clarity and empathy.
• Active Listening Mastery: Develop the ability to listen carefully and respond thoughtfully, ensuring customers feel understood and valued.
• Greater Accountability: Understand the importance of taking ownership in customer interactions, improving both individual performance and organizational outcomes.
• Enhanced Conflict Management: Gain practical techniques for managing customer complaints and conflicts, turning negative situations into positive experiences.
• Boosted Customer Satisfaction: Equip your team to consistently exceed customer expectations, leading to higher satisfaction and loyalty.
• Hands-On Practice: Through role-plays and simulations, participants practice real-world customer service challenges, gaining confidence and skill in applying what they've
learned.
• Stronger Team Dynamics: Team-building activities and group exercises promote collaboration and mutual support, enhancing team performance and morale.
• Actionable Insights: Develop clear, actionable goals for ongoing improvement in communication, accountability, and service excellence.
This professional development session is one of three sessions designed to help businesses strengthen their workforce and equip employees with the skills needed to thrive in today’s competitive environment. Additional sessions in Leadership Development and Workplace Conflict Management will soon be offered as well.
